- How can i contact customer service?
Email us at firstname.lastname@example.org. Customer Service will respond to your email as soon as possible. We look forward to hearing from you.
- Is all merchandise new?
All merchandise listed on our site is new, unless a product states in the description that it is pre-owned.
- Do you offer price adjustments?
In order to provide a wide selection of products & brands, we work with a variety of third party vendors. We work hard with these partners to offer competitive pricing on our products. However, the prices on our website change often and we are not able to offer price adjustments once an order has been shipped.
- What does final sale mean?
FINAL SALE items are not eligible for refund, exchange, or store credit. Please contact us if you have any questions prior to placing your order.
- What is your exchange policy?
We accept exchanges on regular priced items, depending on inventory availability. If you would like to exchange an item, send an email to email@example.com. We will inquire with the boutique about available inventory and arrange shipping if an exchange is possible.
Exchanges must meet the following requirements::
- Available inventory has been confirmed with the boutique.
- Exchange is initiated and mailed back by the customer within 30 days of delivery date.
iii. The item is returned to the boutique within 14 days of the order date. We suggest mailing your package as soon as possible to ensure it gets there on time.
- The item(s) is new, unworn, unwashed and in original packaging with tags attached.
- The following items are not eligible for exchange: intimates/lingerie, swimwear, cosmetics, hair items, hats or earrings.
Due to their discounted nature, we cannot guarantee exchanges on Sale or Make an Offer items. Exchanges are subject to item availability and each boutique’s unique policy. If the necessary size is not available, the item will be considered final sale.
- What currency will my credit card be charged?
Note that all charges will be processed in US Dollars and may differ from the amount displayed in your local currency due to the exchange rate. This includes items purchased from boutiques and designers based outside of the United States. Please Contact your bank to learn more about currency exchange rates and fees.
- What is the status of my order?
You will receive an order confirmation via email after your order is placed. You will then receive an email with the tracking number once the order ships. If items are shipped separately, you will receive an email with a tracking number for each shipment. Tracking numbers can also be found by logging into your account or checking our Order Status page. From there you can click the tracking number for progress of your shipment. Please note tracking numbers may take one business day to update with the shipping partner.
- How do I change an order before it has shipped?
Please email customer service at firstname.lastname@example.org and in the subject line write “CHANGE IN MY ORDER” and be sure to include your order number, first and last name and phone number. We will help you through the process of creating a new order.
- How do I return an item?
If you are not satisfied with your purchase, you may request a return within 30 days after receiving your package.
Please contact us at email@example.com for the return.
Once getting the FREE RETURN LABEL and instructions, please pack your items carefully and send your return package to any nearest shipping company.
Send your return tracking number or a picture of a return receipt to our customer service team.
We will process the return or exchange as soon as we receive your package.
- How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)